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Thai Post and CRIA



Thailand Post and Country Rail select Incom Risk Manager

For immediate release: Sydney, Australia – February, 2011 

Incom®, supplier of the world’s leading fully translatable risk management software system, has announced the addition of two new clients to their valued client list.

Thailand Post

In late 2010, Thailand Post purchased an Incom Risk Manager via ACInfotec, Incom's reseller in Thailand.  This is the 5th Incom system that ACInfotec has sold to private sector and Government in Thailand.

Although the Incom system may be used for any type of risk, Thailand Post will use the Risk Manager mainly for Information Security risks, and to address ISO 27001 requirements.

The Thai postal service traces its origins back to the reign of King Chulalongkorn (RamaV - 20 September 1853 – 23 October 1910), when the royal government established the Post Office Department and issued the country’s first set of stamps and the very first postcards.

Despite the turmoil that has shaken the country at different times in its history, the Post Office Department was never deterred from carrying out its mission to serve the Thai public. Even at the height of World War II, the Post and Telegraph Department operated without interruption, as ensuring the smooth flow of communications has always been seen as paramount.

In 2003, the Thai postal business was transformed into two sister companies: Thailand Post Co., Ltd. and CAT Telecommunications (Public) Co., Ltd. Both companies are state enterprises under the auspices of the Ministry of Information Technology and Communications.

In 2012 CAT Telecom became another Incom customer via ACInfotec.

Via ACInfotec, Incom helped Thailand Post move quickly to multi-user web-enabled database driven risk management in the shortest time and lowest cost by using powerful tools that were simple to install, configure, learn and use.

Country Rail Infrastructure Authority

In early 2011, the NSW Country Rail Infrastructure Authority (CRIA) purchased an Incom Risk Manager system to enhance their proactive efforts in reducing corporate and operational risks on the Country Regional Network (CRN) of rail tracks.

As of 1 July 2012, CRIA was absorbed into Transport for NSW (TfNSW).  TfNSW's principal objective is to provide on the CRN safe and reliable passenger and freight services in an efficient, effective and financially responsible manner.

In total, TfNSW’s country regional network covers 2,386 route kilometres of operational passenger and freight rail lines and 3,128 route kilometres of non-operational lines. 

TfNSW’s country rail functions:

  • As owner of the Leased Network (NSW Interstate and Hunter Valley Networks) to maintain oversight of lease obligations including network condition.
  • As owner of the CRN, provide strategic direction for the network and oversee the stewardship of the network through the management and maintenance contracts.

Incom helped CRIA move quickly from single-user spreadsheet risk management, to multi-user web-enabled database driven risk management in the shortest time and lowest cost by using powerful tools that were simple to install, configure, learn and use.



For further information please contact:

David Watson

CEO Incom



About Incom

Incom ( provides risk, incident and issue management solutions for diverse industries and has built its reputation on customer satisfaction, investment in product development and teamwork.  Incom customers include health services, emergency services, police services, local government, state government, federal government, engineering, telecoms, energy, manufacturing, mining and exploration, property and construction, financial, sporting clubs, major events, not-for-profit, universities, and by security, project office, and IT departments.  It has more than 150 installations around the world including in Australia, North America, Europe, Asia/Pacific, South America and Africa.