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Australian Government Endorsed Supplier

      Products & Services:   Issue Manager - ISO 9000 

Does your business effectively and efficiently prioritise and manage issues to meet organisational and statutory responsibilities, and do you have the tools to support this process?

Do you have a issue management system that:

  • Facilitates the management of operational and project issues at macro and micro levels within your business;
  • Provides a real time visual issue matrix report at any level of your organisation, and other powerful charts and reports;
  • Ensures staff are accountable and actively participate in the issue management process across the organisation;
  • Provides a stable and reliable methodology in which to implement and manage your strategic and business unit issues.
  • Provides a point to record issues that are classified and managed as risks, complaints, incidents, skills shortage, standards compliance, action items, etc.;
  • Makes sure that issues are raised, logged, assessed and solutions distributed to the staff responsible for implementing and reporting on actions anywhere within your organisations.

Don’t waste time and resources

Do not waste valuable time and resources re-inventing the wheel. Implement an ‘off-the-shelf’ reliable solution that is customised to your requirements and that is regularly upgraded to meet your business needs.

Partnering with Incom

Your industry knowledge and our software expertise allow you to reap the benefits of an issue management database designed and customised to your needs. The system will operate over your Intranet giving access to all staff, is secure, and is easy to use and manage.

Qualitative Issue Assessment

Enterprise Issue Manager supports issue assessments and provides the ability to record and sort data by issue category, project, location, department, division, issue owner, issue contact, action owner, action type and responsible party.

An estimate of the Priority and Impact is assigned to each issue and the issue rating is derived by the system.  An issue may be associated with an industry standard, law or regulation.  High-level analysis is available by issue type, issue group and division group.

Customise to your requirements

The issue management structure may be altered to suit your business. All data fields may be renamed. In fact Enterprise Issue Manager™ may be translated into any language and has already been translated to Portuguese in Brazil to help customers manage Social Responsibility supporting ISO 26000 efforts.
Incom Issue Manager brochure

 
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